Frequently Asked Questions - about renting a villa with us

You can find here the most frequently asked questions (FAQ’s) about renting our villas in Bulgaria. We hope they can bring you more information about our rental services.If you cannot find here the information you need and want to know more please use the booking and enquiry form to send us a message.

Booking
How do we book?
How can I pay you?
What are the payment arrangements?
What does the Breakage Deposit cover?
How is it repaid?
What are the cancellation conditions?
How do I alter my holiday?

General
How do we get from the airport to the villa?
Supposed we are more than four people?
Suppose our flight is delayed?
What will be in the villa?
Can we get an evening meal?
What should we bring on holiday?
Can we bring our dog?
Do we need to rent a car?
How far away are the main attractions?

Services
What services are included in the rental charge?
How many people are included in the servicing?
Suppose we need extra cots or beds?
What are the arrangements about water, electricity, etc.?
What if we need help with somthing else?

Q: How do we book?
Completing the online booking form will send us an email from you. We will contact you promptly.

Q: How can I pay you?
You can choose between several payment options. Because of the high charges (up to 8%) we don’t accept credit cards directly. If you want to pay with your credit or debit card you can use the services for online payments PayPal and Moneybookers

Q: What are the payment arrangements?
A non-refundable reservation deposit of 20% of the rental charge is payable on booking.
The balancevam be paid either in advance or cash on arrival.
A refundable Breakage Deposit (£ 100 /€150/) is payable in cash on arrival at the villa.

Q: What does the Breakage Deposit cover?
Due to the contract that we have with the villa owners a refundable deposit of GBP 100 will be charged to cover possible damages, breakages and/or excessively dirty condition on departure.

Q: How is it repaid?
The Breakage Deposit is payable in cash at the arrival at the villa and will be returned before you leave the villa.

Q: What are the cancellation conditions?
As our business is small, cancellations affect us greatly. If you find it necessary to cancel your reservation, the following cancelation policy applies:

Schould you cancell your booking the reservation deposit will be forfeited anyway.

Q: How do I alter my holiday?
We are quite flexible and if we have availability for the new dates this shouldn’t be a problem.
Please contact us with the details.

Q: How do we get from the airport to the villa?
We provide a free airport transfer service for four people.
Our driver will meet your flight at any time of the day or night.
The driver has the villa keys and will drive you straight there.
At the end of your stay we will drive you back to the airport.

Q: Supposed we are more than four people?
If your group size is more than 4 then an additional car (€15 each way) will be provided to follow
or the driver will escort a hire-car as well at no charge, directly to the villa.

Q: Suppose our flight is delayed?
Provided that we have the correct details the driver will wait through flight delays.
It is a great help for us if you telephone us in case your flight is delayed.

Q: What will be in the villa?
We offer “large” and “small” Welcome packs. This can be ordered with your booking or later.

Q: Can we get an evening meal?
We can also provide a ‘late arrivals’ food-pack - please contact us.

Q: What should we bring on holiday?
Apart from the obvious things, such as passport, driving licence, sun cream etc.
we would say the most important item is a mobile phone.

Q: Can we bring our dog?
We are sorry but this is not possible.
Pets are not permitted under any circumstances due to the fact that ongoing
clients may have an allergy to animals.
Additionally clients are requested not to feed or allow stray cats or dogs inside the property.

Q: Do we need to rent a car?
Car hire is recommended. Sunny Beach, Nessebar and Bourgas are only a few minutes drive away.

Q: How faraway are the main attractions
The villa is only 20 min from Sunn Beach and 20 min from Bourgas city. This is one of the major resons this is such a sought area.

Q: What services are included in the rental charge?
The following items are included:
Preparation before and cleaning after occupation.
You will receive from us clean bed linen and towels once per week.
If your booking is for 9 days or less the linen change is not included.

Q: How many people are included in the servicing?
Servicing will be provided for the number of people up to the normal capacity of the villa.

Q: Suppose we need extra cots or beds?
There will be no extra charges up to the normal capacity of the villa.
The normal capacity is six adults - 2 double bedrooms & 1 twin bedroom - plus a sofa bed in the living room.

Q: What are the arrangements about water, electricity, etc.?
There are no extra charges for water, electricity and pool servicing. These charges are included in the rental price.

Q: What if we need help with somthing else?
Should you need some help regarding your holiday in Bulgaria we will be at your disposal. Please check the services we offer here or you can contact us.

We want you to enjoy your holiday and book with us again. Consequently your holiday convenience and satisfaction are placed on top of all other objectives.
In case of emergency or any other need of help you can always rely on us whilst your holiday in our villas.